1. Introduction
Welcome to Bamboo Beans (“we”, “us”, “our”).
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase through our website www.bamboobeans.com (“Site”).
By using our Site or making a purchase, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal and non-personal information necessary to process your order and improve our services. The types of information we may collect include:
a. Personal Information
• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (such as cardholder name, masked card number, payment reference ID)
• Any information voluntarily provided through our contact form or email
b. Non-Personal Information
• Device type and browser information
• IP address and approximate location
• Cookies and usage data for analytics purposes
We only collect information that is relevant and necessary for processing transactions, order delivery, and customer service.
3. How We Use Your Information
We use your personal data for the following purposes:
• To process and fulfill your orders, including shipping and delivery
• To verify payment and prevent fraudulent transactions
• To provide customer support and respond to inquiries
• To send transactional emails such as order confirmation, invoice, and shipment tracking
• To improve website performance, user experience, and marketing strategy
• To comply with legal obligations and financial recordkeeping requirements
We will not sell, rent, or disclose your personal data to third parties for marketing purposes.
4. Payment and Security
All payments made through Bamboo Beans are processed securely via trusted third-party payment gateways.
Your payment data is encrypted and transmitted using SSL (Secure Socket Layer) technology, and we never store full credit card details on our servers.
We may share limited transaction data (such as name, email, and payment reference) with our payment processor for verification and fraud prevention.
Note: If there is a difference between the cardholder name and the order name, payment is still considered valid once processed successfully, as Bamboo Beans assumes the transaction was authorized by the cardholder.
5. Cookies
Our website uses cookies to:
• Maintain session and cart information
• Analyze visitor traffic and behavior for site improvement
• Customize content and preferences
You can disable cookies in your browser settings, but this may limit certain website features.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes stated in this policy, including:
• Transaction records (for tax and accounting)
• Customer communication history (for support)
• Order and shipment data (for tracking and dispute resolution)
Data may be retained for up to 5 years unless otherwise required by law.
7. Data Sharing with Third Parties
We may share limited information with:
• Shipping companies (for delivery purposes)
• Payment gateways (for transaction processing)
• Analytics tools such as Google Analytics (for website improvement)
All third-party partners are required to maintain data security and confidentiality consistent with this Privacy Policy.
8. Your Rights
You have the right to:
• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for marketing communication
• Request information on how your data is processed
For any request, please contact us at hello@bamboobeans.com. We will respond within 5 working days.
9. Data Security
We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to maintain the highest level of security, no system is completely foolproof. You agree that use of the Site is at your own risk.
10. Children’s Privacy
Our website and services are not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If we learn that we have collected such data, we will delete it immediately.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on www.bamboobeans.com.
Any material changes will be communicated through our website or via email. Continued use of our Site after updates indicates acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Jl. Ciawitali No. 140, Citereup, Kec. Cimahi Utara, Kota Cimahi, Jawa Barat 40512, Indonesia
This Privacy Policy is effective as of October 2025