1. Domestic Shipping (Within Indonesia)
Bamboo Beans collaborates with trusted expedition partners to ensure safe and timely delivery across Indonesia.
Processing & Delivery Time
• Orders with confirmed payment before 16.00 WIB (GMT+7) are processed on the same business day (Monday–Saturday).
• Orders placed after 16.00 WIB or on Sundays and Public Holidays will be processed on the next working day.
• Estimated delivery time:
• Jabodetabek: 1–3 business days
• Other regions in Indonesia: 2–5 business days
Shipping Cost
• Free shipping across Indonesia for all confirmed orders.
Delivery Receipt
• A shipping receipt or airway bill (AWB) will be sent via email within one working day after payment confirmation.
2. Delays & Inquiries
• Shipping delays may occur due to logistics, weather conditions, or other operational issues beyond our control.
• Bamboo Beans will provide assistance and follow-up to the courier when a delivery delay is reported.
• If your order has not arrived within 5 working days of payment confirmation, please contact us at hello@bamboobeans.com with your order details for further assistance.
3. Damage or Loss During Delivery
• If an item is damaged or lost during transit, Bamboo Beans will:
• Replace the item with a new one (if available), or
• Replace it with another product of equal value, or
• Provide a full refund if replacement is not possible.
• Customers must report damaged or missing items within 48 hours of receiving the package by sending an email with photo/video proof to hello@bamboobeans.com.
4. Delivery Errors
• Should an incorrect product be delivered, please refer to our Refund & Return Policy for assistance.
• We will ensure corrective actions are taken promptly once verification is completed.
5. Disclaimer
• All products are shipped based on confirmed orders.
• The buyer is responsible for verifying product details, quantity, and address accuracy before confirming payment.
• Bamboo Beans is not responsible for delivery issues resulting from incorrect address or contact information provided by the customer.
6. In-Store Pickup
• Available only at our location:
Jl. Ciawitali No. 140, Citereup, Kec. Cimahi Utara, Kota Cimahi, Jawa Barat 40512.
• Pickup hours: Monday–Saturday, 14:00–18:00 WIB.
• Please bring your order confirmation email and present it to our staff during pickup.
7. International Shipping
• International shipments are handled via EMS (Pos Indonesia) and TIKI International Shipping.
• Estimated delivery time: 5–14 business days, depending on destination.
• Customs duties, taxes, or import fees are the responsibility of the recipient.
• For inquiries, please contact hello@bamboobeans.com.
8. Customer Support
For any delivery issues or shipping-related questions, please contact us at:
We’re always happy to assist you.