1. Introduction
Welcome to Bamboo Beans. By accessing and using this website (www.bamboobeans.com), you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please discontinue using the site. Bamboo Beans reserves the right to modify or update these terms at any time without prior notice. Any changes take effect immediately upon posting on this website.
2. Our Products
Bamboo Beans specializes in high-quality, freshly roasted coffee beans. Our products are perishable goods and may have natural variations in flavor, aroma, and appearance. Once opened or used, coffee beans cannot be returned or exchanged. All product descriptions are made as accurately as possible; however, slight differences may occur due to the artisanal roasting process.
3. Orders and Payment
By placing an order, you confirm that all information provided (including billing details and shipping address) is accurate.
All successful transactions authorized by the card-issuing bank or payment provider are considered valid and binding — even if the name on the order differs from the name on the payment method (credit card, debit card, or e-wallet).
Bamboo Beans reserves the right to request additional verification if suspicious activity or unauthorized use is detected.
Payments can be made through bank transfer, virtual account, or other available methods displayed at checkout. Orders that are not paid within 24 hours will be automatically canceled.
4. Pricing
All prices shown on the Bamboo Beans website are in Indonesian Rupiah (IDR) and include applicable taxes unless stated otherwise. Shipping costs are calculated separately during checkout based on destination and courier service.
5. Shipping & Delivery
Orders are shipped using reputable courier or logistics partners. Once the product is handed over to the courier, the risk of loss or damage passes to the customer.
Please ensure the shipping address and contact information are accurate. Bamboo Beans is not responsible for delivery delays or losses caused by incorrect addresses or courier negligence.
6. Refund & Return Policy
You may request a return within 3 days of receiving your order, provided the product is unused, unopened, and in its original packaging.
Refunds or exchanges are only accepted for the following cases:
• Wrong item delivered
• Product damaged or defective before delivery
• Missing components due to packing errors
To request a return, contact hello@bamboobeans.com with your order details and proof of purchase.
Refunds will be issued within 10 business days after the returned product passes inspection.
Opened coffee packages or products affected by taste preference changes are not eligible for return.
7. Cancellation Policy
Orders cannot be canceled once payment has been made, except in cases where Bamboo Beans is unable to fulfill the order. If a refund is due, it will be processed to the same payment method used for purchase.
8. Fraud & Chargeback Policy
All payments processed through our authorized payment partners are verified by the issuing bank.
If a chargeback claim is filed, Bamboo Beans reserves the right to provide proof of order validity — including transaction authorization, shipping records, and order logs.
Transactions successfully authorized by the bank or payment gateway are considered legitimate and approved by the cardholder.
Bamboo Beans will cooperate fully with payment providers to resolve any disputes in good faith.
9. Intellectual Property
All content, including images, text, and branding displayed on this website, is the property of Bamboo Beans. Reproduction, modification, or redistribution without prior written consent is strictly prohibited.
10. Limitation of Liability
To the maximum extent permitted by law, Bamboo Beans shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
Refunds are limited to the original product price and only applicable to verified defective or incorrect items.
11. Privacy & Data Security
We respect your privacy. All personal data collected through our website will be handled securely and used only for order processing, communication, and improvement of services.
Please refer to our separate Privacy Policy for detailed information.
12. Governing Law & Dispute Resolution
These Terms of Service shall be governed by and interpreted under the laws of the Republic of Indonesia.
Any disputes arising from transactions shall be settled in the Cimahi District Court, West Java.
13. Contact
For any questions or issues related to these Terms of Service, please contact:
Jl. Ciawitali No. 140, Citereup, Cimahi Utara, Cimahi, West Java 40512, Indonesia