Frequently Asked Questions
1. About Bamboo Beans
Q: What is Bamboo Beans?
A: Bamboo Beans is a coffee company focused on selling selected coffee beans from various regions in Indonesia. We provide high-quality coffee beans that have undergone the best roasting process to preserve their original flavor.
Q: Where is Bamboo Beans located?
A: We are located at Jl. Ciawitali No. 140, Citereup, Kec. Cimahi Utara, Kota Cimahi, West Java, 40512, Indonesia.
2. Products and Quality
Q: Does Bamboo Beans also sell ground coffee?
A: Currently, we only sell whole coffee beans. This is so customers can grind the coffee according to their preference and maintain the freshness of the coffee aroma.
Q: Where do Bamboo Beans’ coffee beans come from?
A: We collaborate with local coffee farmers from various regions in Indonesia such as Aceh Gayo, Toraja, Bali, and West Java to ensure the best quality in every bean.
Q: What is the recommended way to store the coffee?
A: Store the coffee beans in a cool, dry, tightly sealed place, away from direct sunlight. Do not store them in the refrigerator as they might absorb odors from other food items.
3. Ordering & Payment
Q: How can I order coffee from Bamboo Beans?
A: You can order directly through our official website at www.bamboobeans.com. Select the desired product, add it to the cart, fill in the shipping details, and complete the payment.
Q: What payment methods are available?
A: We accept various payment methods such as:
• Debit/Credit Cards (Visa, MasterCard)
• E-wallets (OVO, DANA, GoPay, ShopeePay)
• Virtual Account (bank transfer)
Q: Is my payment secure?
A: Yes, all transactions at Bamboo Beans are protected with an SSL encryption system and are processed through an official payment gateway certified for data security.
Q: The name on my card is different from the name of the person ordering. Can the transaction still be processed?
A: Yes, it can. However, a successful payment is considered valid because Bamboo Beans deems the transaction to have been approved by the cardholder.
4. Shipping
Q: Does Bamboo Beans ship throughout Indonesia?
A: Yes, we ship to all regions in Indonesia through our trusted expedition partners.
Q: How long does shipping take?
A:
• Jabodetabek: 1–3 working days
• Outside Jabodetabek: 2–5 working days
• International: 1–14 working days (using EMS or TIKI International Shipping)
Q: Is there a shipping fee?
A: Shipping is free throughout Indonesia.
Q: How can I track my order?
A: The tracking number will be sent via email within 1 day after payment is received. You can track the delivery status through the website of the expedition service used.
5. Returns & Damages
Q: My item was damaged during shipping, what should I do?
A: Please contact us immediately at hello@bamboobeans.com with a photo of the product and your order number. We will replace the item with:
• A new product (if stock is available), or
• Another product of equivalent value, or
• A full refund.
Q: Can I return a product if I chose the wrong one?
A: We apologize, but returns cannot be made if the mistake originated from the customer’s product selection. Please ensure the selected product is correct before checking out.
6. In-Store Pickup
Q: Can I pick up my order directly at the store?
A: Yes, you can. In-store pickup service is available at our address:
Jl. Ciawitali No. 140, Citereup, Cimahi Utara, West Java.
Pickup hours: Monday–Saturday, 2:00 PM (WIB/GMT+7).
Please show your order confirmation email upon arrival.
7. Account & Security
Q: Do I have to create an account to shop?
A: It is not mandatory, but we recommend creating an account so you can view your order history, save shipping addresses, and speed up the checkout process.
Q: How secure is my personal data?
A: We protect all customer data with an encrypted security system, in accordance with our Privacy Policy. Data will not be sold or shared without consent.
8. Others
Q: Does Bamboo Beans have a reseller program or business cooperation opportunities?
A: Yes, we are open to collaborations and resellers. Please send an email to hello@bamboobeans.com for more information.
Q: How can I contact Bamboo Beans?
A:
Email: hello@bamboobeans.com
Address: Jl. Ciawitali No. 140, Citereup, Cimahi Utara, Kota Cimahi, West Java 40512
Operating hours: Monday–Saturday, 9:00 AM–5:00 PM (WIB/GMT+7)
Thank you for shopping at Bamboo Beans.
We always strive to provide you with the best coffee beans and the best service