FAQ
Q: Where are your beans sourced from?
A: We source our beans directly from reputable farmers across the Indonesian archipelago, including Sumatra, Java, Bali, and Sulawesi, ensuring only Grade 1 beans reach our clients.
Q: Do you sell Green Beans or Roasted Beans?
A: We provide both. We are a dedicated supplier of high-grade Green Beans (wholesale) and premium Roasted Beans for cafes and retail enthusiasts.
Q: Can I request a specific roast profile for bulk orders?
A: Yes. For wholesale or bulk orders, we can accommodate custom roasting profiles to meet your specific requirements. Please contact us via WhatsApp or Email for further discussion.
Q: How long will it take for my coffee to arrive?
A: Domestic orders typically take 2-5 business days. International shipping varies by location. For bulk orders, we utilize a dual-delivery system: administrative documents/samples are sent via official courier, while the main products are delivered via our dedicated internal logistics or specialized cargo to ensure safety and efficiency.
Q: Is your payment system secure?
A: Absolutely. We use industry-standard encrypted payment gateways with 3D Secure (3DS) technology. Every credit card transaction requires OTP (One-Time Password) verification, ensuring your financial data and transactions are 100% protected and authorized.
